How to reach the Service Desk
How to reach us: Service Portal, Live Chat, or Phone (402) 559-7700

MyIdentity Site

Used for Self Service Password Resets and Duo Management

https://myidentity.unmc.edu/

Forgot My Password
Manage my DUO Devices

Select: "Forgot My Password" or "Manage My Duo Devices"

ServiceNow Service Portal

Used to:

Request something new or different
Report an issue
Search the Knowledge Base

How to get to the ServiceNow Service Portal

UNMC Appstore
http://appstore.unmc.edu
Located under the All Apps list
ServiceNow Shortcut Image

UNMC Intranet
https://info.unmc.edu/
Under Quick Links > Get It Done

Request Something

Requesting something in ServiceNow can be used to request a wide variety of IT related services

A menu list for IT Academic Technology Services, showing options: Name Changes, New Software/Hardware, Telecom Changes, and Epic/One Chart Requests.

Report an Issue

You can use ServiceNow to report a wide variety of issues
A list of IT issues including Hardware, Application, System Access, One Chart, Wireless Connectivity, and All Other Issues, separated by red lines.

Search Knowledge

You can search over 600 Self-Service knowledge articles in the ServiceNow knowledgebase
Four blue speech bubbles with text describing features of a self-service knowledge base, including search capabilities and frequent updates.